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PRIVACY
Last Updated: January 2026

CX Beat's Privacy Policy — How Your Information Is Kept Secure

The security of your personal information is CX Beat's top priority. On this page, we explain in detail — what data is collected, why it is collected, how it is stored, and what your rights are.

Data Is Not Sold
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Your Data, Your Control
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Main Categories
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Selling Data to Third Parties
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Encryption Standard
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Table of Contents
1

Introduction — Our Approach to Privacy

When you open an account on CX Beat, place a bet, or interact with us in any way, certain information naturally comes to us. Many users wonder how we use that information. This Privacy Policy aims to answer those questions — clearly and straightforwardly, with no fine print.

CX Beat never sells your data to advertisers or third parties. We believe your data belongs to you. We only collect the information that is genuinely necessary to provide our services.

📌 When This Policy Applies: This Privacy Policy applies to all information provided through CX Beat's website, mobile platform, email communications, and customer support.

This page is worth reading — it is your opportunity to understand your rights. By using your CX Beat account, you agree to this policy.

2

What Types of Information Are Collected

CX Beat collects two types of information — what you provide directly and what is automatically gathered while you use the platform.

Information You Provide Directly:

  • Full name & date of birth (for age verification)
  • Mobile number and email address
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Payment Details (bKash/Nagad number, etc.)
  • Messages and complaints submitted to Customer Support

Automatically Collected Information:

  • IP Address & Login Time
  • Device type, operating system & browser version
  • How long each page on the platform was viewed
  • Betting history & transaction records
  • Cookies & Session Data

ℹ️ Please Note: CX Beat never stores full payment card numbers or CVV codes. Payment details are processed through the secure systems of third-party payment providers.

3

Purpose of Data Collection

CX Beat uses your information solely for the purposes listed below. It is not used for anything beyond these.

  • Account Management: For login, transactions, and a personalized experience.
  • Age & Identity Verification: To enforce the 18+ rule and prevent fraud.
  • Financial Transactions: To process deposits and withdrawals.
  • Customer Support: To resolve complaints and provide assistance.
  • Security: To prevent account hacking, fraud, and money laundering.
  • Legal Obligations: To meet applicable legal and regulatory requirements.
  • Service Improvement: To improve your experience on the platform.

CX Beat never sells your data to third parties for advertising or commercial gain.

4

Data Storage & Security

CX Beat uses internationally recognized data protection technologies. Here is what we do to store and secure your information:

  • All connections are secured with 256-bit SSL/TLS encryption.
  • Passwords are never stored in plain text — only their hashed values are retained.
  • Our servers undergo regular security audits.
  • Automated alerts are sent if any unusual login activity or transactions are detected.
  • Your data is retained only for as long as necessary.

🔐 Data Retention Period: Even after account closure, certain data (such as transaction records) may need to be retained for up to 5 years to meet legal obligations. After that period, the data will be deleted or anonymized.

5

Sharing Information with Third Parties

CX Beat does not share your information with third parties — though there are a few exceptions you should be aware of.

  • Payment Provider: Only the information necessary to process transactions is shared with providers such as bKash and Nagad.
  • Legal Authorities: We are legally required to share information with relevant authorities when ordered by a court or required for an investigation.
  • KYC Service Provider: Trusted third-party services may be used for identity verification.
  • Game Providers: Limited data may be passed to gaming providers' systems in order to run Live Casino games.

In all of the above cases, third parties are bound by the same privacy obligations. They may not use your information for any other purpose.

✅ What We Never Do: Your data is never sold to ad networks, data brokers, or marketing companies — this is a strict CX Beat policy.

6

Cookie Policy

CX Beat's website and platform use cookies. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Types Purpose Duration Type
Session Cookies Remembering login status Until the browser is closed Required
Security Cookies CSRF Attack Prevention Session Required
Preference Cookies Remembering language & display settings 30 Days Required
Analytics Cookies Platform Usage Monitoring 1 Year Optional
Performance Cookies Improving Page Load Speed 6 Months Optional

Cookies can be disabled at any time from your browser settings. However, disabling required cookies may cause certain platform features to not work properly.

7

Your Rights

You have a number of rights regarding your data on CX Beat. These are outlined below.

8

Protection of Children's Data

CX Beat is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that data belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed.

A Note for Parents: If your child has accidentally created an account on CX Beat, please contact us at [email protected]. We will take prompt action.

9

Contact & Policy Updates

If you have any questions or concerns about our Privacy Policy, please contact us directly:

  • Email: [email protected]
  • Live Chat: Chat with us directly in Bengali on the CX Beat platform

CX Beat may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered mobile number or email. We recommend checking this page regularly.

Why We Retain Your Information

In the interest of transparency — every piece of data we collect has a specific reason behind it

Identity Information
Name, date of birth, NID number — for age verification and preventing multiple accounts.
Age Verification
Contact information
Mobile number & email — used to send OTPs, share offers, and reach you in urgent situations.
OTP & Security
Payment Information
Mobile banking number — to confirm deposits and withdrawals.
Transactions
Location Information
IP address & device information — to detect suspicious login activity.
Betting History
Transaction & game records — for legal compliance and dispute resolution.
Legal Retention
Support Message
Chat and email history — to understand the context of past issues and improve our support.

Your Data Rights

You have full control over your data on CX Beat

Right to Access Your Data
You can request to know what information CX Beat holds about you.
Right to Rectification
To correct inaccurate or outdated information, submit a request directly through your profile or via Support.
Right to Erasure
If you close your account, you can request that all data be deleted, except where retention is required by law.
Right to Access
You have the right to request a copy of the information we hold about you.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Complain
If you believe your privacy has been violated, you can report it directly to CX Beat.

How to Exercise Your Rights

1
Contact Support

Reach us via Live Chat or write to [email protected].

2
Verify Identity

Your identity will be verified for security purposes.

3
Response within 48 hours

CX Beat will process your request within 48 hours.

CX Beat Security Level
Data Encryption256-bit SSL
Account Security2FA Enabled
Payment SecurityPCI-DSS Standard
Fraud DetectionReal-Time
Data SalesNever

Frequently Asked Questions

Common Questions About Privacy & Account Policies

CX Beat's policy is one account per person. Two members of the same household may be permitted to hold separate accounts if they register with entirely different identities and mobile numbers and each has their own distinct payment method. However, operating two accounts from the same device or the same mobile banking number may fall under our multi-account policy violation. To be safe, contact Support with the details of your situation and get approval in advance. CX Beat continuously analyzes IP addresses, device data, and payment information, so transparency is always the best approach.

Yes, absolutely — and CX Beat strongly encourages you to use these tools. In your profile settings, you can set daily, weekly, or monthly deposit limits yourself — once set, those limits cannot be exceeded. There's also an option to take a break from your account for a set period (7 days, 30 days, or 6 months), during which you won't be able to log in. For a more permanent measure, you can opt for self-exclusion, after which reopening an account will not be possible. For more details, visit our Responsible Gaming View the page.
🔐✅

Your data is safe — get started with confidence

Your data is protected with the highest level of security at CX Beat. Create your account today and enjoy the best betting experience in Bangladesh.

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